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Placing an order

Please provide at least 5 working days to prepare your order. As quality is of high importance to us, we require this lead time to meet your preferred pick up/delivery date. It is preferred that orders are picked up from the premises, however, if you require delivery to your premises, this can be arranged. Pick up or delivery time must be mutually agreed and verified by text or email.

Payment Options

Payment for your order can be made by direct bank transfer for your online order. For personal pick-up or delivery options, Cash, PayID and Tap and Go options are available.

Refund Policy

Returns

Cakes and biscuits ordered cannot be returned once they have been picked up or delivered to the customer. Cakes and biscuits partially or totally consumed cannot be refunded without an appropriate, reliable and genuine concern based  on the product not meeting health or safety food standards.

Once cakes or biscuits have been made to order, the product cannot be returned by changing your mind.

Refunds

We are happy to provide a refund under the following conditions:

An incorrect order was accidently placed before the order made and contact was made with the business immediately.

Genuine dissatisfaction with the product ordered that did not meet proven health or safety standards.